Terms and Conditions

1. General

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards.
All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under British law, irrespective of where you are. By placing your order you accept these terms and conditions.

2. Acceptable Weight Variation

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.


3. Unfulfilled Orders

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.

4. Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable 5.

5. Non-Delivery Claims

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your name and order number. We will immediately investigate and let you know the situation.

6. Data Protection

All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.

14. Privacy

Here at Martin Player High Class Butchers Ltd we are committed to protecting and respecting the privacy of all our customers (and visitors).

The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.

For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor's ISP domain, the time accessed and the pages visited.

Should you have any queries relating to our Privacy Policy, please contact us at info@martinplayer.com.